Frequently Asked Questions

A few things to check before you attempt another payment would be:

1. Check you have selected the correct bank (i.e personal or business).
2. Check the browser that you are using has the correct permission to open apps. If Samsung internet is your default browser we recommend changing to Google Chrome or you can watch our YouTube video on how to change your settings for Samsung Internet.
3. Check that you have the banking app installed on your device and that it is up to date.

We are working hard to ensure we offer a service for all of our customers. We are making updates regularly and this includes adding new banks to our payment flow. Please get in contact with us if you are wanting to see a certain bank added to our solutions.

1. Check your spam folder.
2. Check with your merchant about what email address they are sending the link to.