Frequently Asked Questions

Please make sure that you have the app of the bank you are attempting to pay from on your phone. Furthermore, please ensure that you are using Google Chrome or Safari and that you have them set as your default browser. We are unable to provide support for payments made on other browsers.

To download Google Chrome on an Apple device, please use this link. For an Android device, please use this link.

A few things to check before you attempt another payment would be:

1. Check you have selected the correct bank (i.e personal or business).
2. Check the browser that you are using has the correct permission to open apps. If Samsung internet is your default browser we recommend changing to Google Chrome or you can watch our YouTube video on how to change your settings for Samsung Internet.
3. Check that you have the banking app installed on your device and that it is up to date.

We are working hard to ensure we offer a service for all of our customers. We are making updates regularly and this includes adding new banks to our payment flow. Please get in contact with us if you are wanting to see a certain bank added to our solutions.

Sometimes it can take a few minutes for the status of the payment to update to success, as this depends on the bank that you use. Please refresh your browser, and if this does not resolve the issue, please contact the business you are paying for confirmation that they have received the funds.

Some banks return a final status of initiated, so this probably will not change. Please contact the business you are paying to confirm they have received the funds.

Sometimes it can take a few minutes for the status of the payment to update to success, as this depends on the bank that you use. Please refresh your browser, and if this does not resolve the issue, please contact the business you are paying for confirmation that they have received the funds.

We recommend that you do not make payments when you are moving and that you are connected to wifi or are in an area with a strong mobile signal.

 Metro Bank does not have any apis for us to connect to to initiate a payment, consequently Metro bank will not work.

1. Check your spam folder.
2. Contact your supplier to confirm the email address they are using